Product Brokering Efficiency as a mediator of Online Product Recommendation and Customer Loyalty
Abstract
Keywords
DOI: 10.22146/jpsi.64138
References
Cenfetelli, RT, & Schwarz, A. (2011). Identifying and testing the inhibitors of technology usage intentions. Information Systems Research, 22 (4), 808–823. https://doi.org/10.1287/isre.1100.0295
Craig, AW, Loureiro, YK, Wood, S., & Vendemia, JMC (2012). Suspicious minds: Exploring neural processes during exposure to deceptive advertising. Journal of Marketing Research, 49 (3), 361–372. https://doi.org/10.1509/jmr.09.0007
Darke, PR, & Ritchie, RJB (2007). The defensive consumer: Advertising deception, defensive processing, and distrust. Journal of Marketing Research, 44 (1), 114–127. https://doi.org/10.1509/jmkr.44.1.114
Fang, YH (2012). Does online interactivity matter? Exploring the role of interactivity strategies in consumer decision making. Computers in Human Behavior, 28 (5), 1790–1804. https://doi.org/10.1016/j.chb.2012.04.019
Graham, L. (2020). Advantages of shopping online at Sociolla. Retrieved from: http://www.fermeloiedor.com/keuntungan-berjual-online-di-sociolla/ on August 24, 2021
Hess, T., Fuller, M., & Campbell, D. (2009). Designing interfaces with social presence: Using vividness and extraversion to create social recommendation agents. Journal of the Association for Information Systems, 10 (12), 889–919. https://doi.org/10.17705/1jais.00216
Iprice. (2021). Indonesia e-commerce map. Retrieved from: https://iprice.co.id/insights/mapofecommerce/ on August 24, 2021
Jacoby, J., Speller, DE, & Kohn, CA (1974). Brand choice behavior as a function of information load. Journal of Marketing Research, 11 (1), 63. https://doi.org/10.2307/3150994
Jiang, Z., & Benbasat, I. (2007a). Investigating the influence of the functional mechanisms of online product presentations. Information Systems Research, 18 (4), 454–470. https://doi.org/10.1287/isre.1070.0124
Jiang, Z., & Benbasat, I. (2007b). The effects of presentation formats and task complexity on online consumers' product understanding. MIS Quarterly: Management Information Systems, 31 (3), 475–500. https://doi.org/10.2307/25148804
Lee, BK, & Lee, WN (2004). The effect of information overload on consumer choice quality in an online environment. Psychology and Marketing, 21 (3), 159–183. https://doi.org/10.1002/mar.20000
Liang, TP, Lai, HJ, & Ku, YIC (2006). Personalized content recommendation and user satisfaction: Theoretical synthesis and empirical findings. Journal of Management Information Systems, 23 (3), 45–70. https://doi.org/10.2753/MIS0742-1222230303
Lim, KH, Benbasat, I., & Ward, LM (2000). The role of multimedia in changing first impression bias. Information Systems Research, 11 (2), 115–136. https://doi.org/10.1287/isre.11.2.115.11776
Markopoulos, PM, & Clemons, EK (2013). Reducing buyers' uncertainty about taste-related product attributes. Journal of Management Information Systems, 30 (2), 269–299. https://doi.org/10.2753/MIS0742-1222300210
Mavlanova, T., Benbunan-Fich, R., & Lang, G. (2016). The role of external and internal signals in E-commerce. Decision Support Systems, 87, 59–68. https://doi.org/10.1016/j.dss.2016.04.009
Olbrich, R., & Holsing, C. (2011). Modeling consumer purchasing behavior in social shopping communities with clickstream data. International Journal of Electronic Commerce, 16 (2), 15–40. https://doi.org/10.2753/JEC1086-4415160202
Park, DH, & Lee, J. (2008). eWOM overload and its effect on consumer behavioral intention depending on consumer involvement. Electronic Commerce Research and Applications, 7 (4), 386–398. https://doi.org/10.1016/j.elerap.2007.11.004
Pratminingsih, SA, Lipuringtyas, C., & Rimenta, T. (2013). Factors Influencing Customer Loyalty Toward Online Shopping. International Journal of Trade, Economics, and Finance, 4 (3), 104–110. https://doi.org/10.7763/ijtef.2013.v4.268
Ratchford, BT (2001). The economics of consumer knowledge. Journal of Consumer Research, 27 (4), 397–411. https://doi.org/10.1086/319617
Srinivasan, SS, Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: An exploration of its antecedents and consequences. Journal of Retailing, 78 (1), 41–50. https://doi.org/10.1016/S0022-4359(01)00065-3
Tam, KY, & Ho, SY (2005). Web personalization as a persuasion strategy: An elaboration likelihood model perspective. Information Systems Research, 16 (3), 271–291. https://doi.org/10.1287/isre.1050.0058
Tam, KY, & Ho, SY (2006). Understanding the impact of web personalization on user information processing and decision outcomes. MS Quarterly, 30 (4), 865–890.
Wang, W., Qiu, L., Kim, D., & Benbasat, I. (2016). Effects of rational and social appeals of online recommendation agents on cognition- and affect-based trust. Decision Support Systems, 86, 48–60. https://doi.org/10.1016/j.dss.2016.03.007
Xu, J., Benbasat, I., & Cenfetelli, RT (2014). The nature and consequences of trade-off transparency in the context of recommendation agents. MIS Quarterly: Management Information Systems, 38 (2), 379–406. https://doi.org/10.25300/MISQ/2014/38.2.03
Zhang, H., Zhao, L., & Gupta, S. (2018). The role of online product recommendations on customer decision-making and loyalty in social shopping communities. International Journal of Information Management, 38 (1), 150–166. https://doi.org/10.1016/j.ijinfomgt.2017.07.006
Zhang, T., Agarwal, R., & Jr., HCL (2011). The value of it-enabled retailer learning: Personalized product recommendations and customer store loyalty in electronic markets. MIS Quarterly, 35 (4), 859–881.
Refbacks
- There are currently no refbacks.
Copyright (c) 2021 Jurnal Psikologi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.