KESIAPAN APARAT BIROKRASI MENUJU PARADIGMA GLOBAL PELAYANAN PUBLIK

Bambang Wicaksono

doi:10.22146/jp.11825

KESIAPAN APARAT BIROKRASI MENUJU PARADIGMA GLOBAL PELAYANAN PUBLIK

https://doi.org/10.22146/jp.11825

Bambang Wicaksono^(1*)

(1) Gadjah Mada University
(*) Corresponding Author

Abstract

The issue of public service provision has become more serious in Indonesia in line with increasing public awareness of the need for customer-oriented public service delivery. The institutional capacity preparations and good quality human resources within the bureaucracy confines should back up endeavors in the direction of instituting a new public service delivery paradigm, which among other things, should uphold the sovereignty of the user. Bureaucracy, as a public service institution, must be equipped with the ability to adopt the concept of an adaptive organization, which is a public service delivery institution always sensitive to any changes in the needs and environment of service users the people.

Keywords

populasi, kebijakan, aparat birokrasi, pelayanan publik

Full Text:

PDF

References

Deal, Terrence E and Allan Kennedy. 1982. Corporate Cultures: the Rites and Rituals of Corporate Life.New York: Addison Wesley Publishing Company, Inc.

Effendi, Sofian. 1996. “Meningkatkan kemampuan kelembagaan untuk mendukung pembangunan kualitas manusia: suatu perspektif administrasi negara”, Jurnal Kebijakan dan Administrasi Publik1(1):29-34, Mei.

Effendi, Tadjuddin Noer. 1995. Sumber Daya Manusia Peluang Kerja dan Kemiskinan.Yogyakarta: Tiara Wacana.

Finkelstein, Neal D. 2000. Transparency in Public Policy: Great Britain and the United States. London: MacMillan Press Ltd.

Frederickson, H. George. 1997. The Spirit of Public Administration. California: Jossey-Bass Inc.

Jabbra, Joseph G. and O. P. Dwivedi. 1988. Public Service Accountability: a Comparative Perspective. Connecticut: Kumarian Press, Inc.

Osborne, David and Peter Plastrik. 2000. Memangkas Birokrasi: Lima Strategi Menuju Pemerintah Wirausaha.Jakarta: PPM.

Pierre, Jon and B. Guy Peters. 2000. Governance, Politics and the State. New York: St. Martin’s Press Inc.

Pusat Studi Kependudukan dan Kebijakan Universitas Gadjah Mada. 2001. Reformasi Birokrasi Publik di Indonesia: Temuan dari Sumatra Barat, Daerah Istimewa Yogyakarta, dan Sulawesi Selatan.Yogyakarta: Kerjasama dengan Ford Foundation.

Rohdewohld, Rainer. 1995. Public Administration in Indonesia.Melbourne: Montech PTY Ltd.

Sukamdi. 1995. “Konsep, definisi dan indikator sumber daya manusia”, Pelatihan Perencanaan Pengembangan Sumber Daya Manusia, Yogyakarta, April-Oktober. Diselenggarakan oleh Pusat Penelitian Kependudukan, Universitas Gadjah Mada bekerja sama dengan Badan Perencanaan Pembangunan Nasional.

United Nations Development Programme. 1999. Human Development Report. New York: Oxford University Press.

———————. 2000. Human Development Report.New York: Oxford University Press.

Zeithaml, Valarie A., A. Parasuraman and Loenard L. Berry. 1990. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press.

DOI: https://doi.org/10.22146/jp.11825