* Corresponding Author
Hide
Show all
Transformation of State Civil Apparatus Learning Task Administration Services through the J-SiLAKON Application
https://doi.org/10.22146/ijccs.98298 Washiqotul Fu’adah(1*), Rofiq Hidayat(2)
(1) Faculty of Tarbiyah and Teacher Science, Kiai Haji Achmad Siddiq State Islamic University (UIN) of Jember
(2) Faculty of Tarbiyah and Teacher Science, Kiai Haji Achmad Siddiq State Islamic University (UIN) of Jember
(*) Corresponding Author
Abstract
The emergence of the Covid-19 pandemic and the progress of industry 4.0. The developments encourage the government to digitize public administration services. The Jember Regency Personnel and Human Resources Development Agency (BKSDM) therefore launched a web-based application named J-SiLAKON (Jember Online Personnel Services System) for study assignments to increase effectiveness and efficiency in providing services, and to encourage good governance. This research examines the effectiveness of the transformation of ASN learning task administration services through J-SiLAKON at the Jember Regency Education Office. By Using a qualitative case study approach, data were collected through semi-structured interviews, passive observation, and primary documentation involving J-SiLAKON operators and staff from the Teachers and Education Personnel Division. The analysis of data involved condensation, presentation, and conclusion drawing, with triangulation to ensure data validity. Results showed that J-SiLAKON is easy to learn, control, understand, and use, thus improving users' proficiency in performing their duties. It provided significant benefits, including faster work, improved employee performance, increased productivity, and more effective administrative services. Overall, the J-SiLAKON application improves the efficiency, productivity and transparency of ASN study assignment administration services at the Education Office, meeting user expectations and improving the performance of the Education office.
Keywords
Full Text:
PDFReferences
[1] A. M. Karno, A. S. Yahya, and A. Nooraini, “The Impact of the Government Revolution 4.0 on District Integrated Administration Service (DIAS),” J. Ilmu Sos. Vol., vol. 19, no. 2, pp. 160–179, 2020, doi: DOI : https://doi.org/10.14710/jis.19.2.2020.160-179.
[2] P. S. Prihatin, P. Amri, and A. Wicaksono, “Public service transformation trough digital-based services during Covid-19 pandemic in Riau Province, Indonesia,” Otoritas J. Ilmu Pemerintah., vol. 13, no. 1, pp. 111–124, Apr. 2023, doi: 10.26618/ojip.v13i1.9861.
[3] S. Supardi, D. E. Agustinova, S. T. J. Putro, and R. Septiantoko, “E-Services: Implementation of Digital-Based Public Services in The 4.0 Era,” Athena J. Soc. Cult. Soc., vol. 1, no. 3, pp. 87–92, 2023.
[4] D. Waluyo, “Menyongsong Era Layanan Publik Lebih Efisien,” Indonesia.go.id. Accessed: Jun. 06, 2024. [Online]. Available: https://indonesia.go.id/kategori/editorial/7988/menyongsong-era-layanan-publik-lebih-efisien?lang=1
[5] K. T. Hermawan, I. G. Pusparani, and D. Solihudin, “Transformasi Digital Layanan Kepegawaian Pemerintah Daerah Kota Cirebon: Studi Kasus Kebijakan Sistem Administrasi Manajemen Pemerintahan (SAMPEAN),” J. Studi Kebijak. Publik, vol. 2, no. 1, pp. 13–26, May 2023, doi: 10.21787/jskp.2.2023.13-26.
[6] S. Krisno, “Transformation of Bureaucratic Digital Sevices Through the Salaman Application at the bandung City Population and Civil Registration Office,” J. Ilm. Wahana Bhakti Praja, vol. 13, no. 2, pp. 113–127, Oct. 2023, doi: 10.33701/jiwbp.v13i2.3714.
[7] F. Suaedi and Muhammad Zulfikar, “A Analysis of Digital Transformation in Public Services (Case Study: Banyumas Regency Public Service Mall),” Ilomata Int. J. Soc. Sci., vol. 4, no. 4, pp. 674–688, Nov. 2023, doi: 10.52728/ijss.v4i4.949.
[8] R. Silcock, “What is E-government,” Parliam. Aff., vol. 54, no. 1, pp. 88–101, Jan. 2001, doi: 10.1093/pa/54.1.88.
[9] S. R. Wicaksono, “Teori Dasar Technology Acceptance Model.” Zenodo, Dec. 02, 2022. Accessed: Jun. 07, 2024. [Online]. Available: https://zenodo.org/record/7754254
[10] T. C. Kawalo, D. M. Liando, and S. Sampe, “Efektivitas Penerapan Sistem Aplikasi Pelayanan Kepegawaian Di Kantor Badan Kepegawaian Negara Regional Xi Manado,” GOVERNANCE, vol. 3, no. 1, Art. no. 1, Mar. 2023, Accessed: Apr. 18, 2024. [Online]. Available: https://ejournal.unsrat.ac.id/v3/index.php/governance/article/view/47278
[11] D. M. Listyaningsih, I. Swasanti, and E. Septian, “Efektivitas Aplikasi Sistem Informasi dan Manajemen Terpadu Kepegawaian Pada Proses Pensiun Pegawai Negeri Sipil di Kabupaten Bojonegoro,” JIAN-J. Ilmu Adm. Negara, vol. 8, no. 1, pp. 40–52, 2024, doi: https://doi.org/10.56071/jian.v8i1.831.
[12] A. Alvarenga, F. Matos, R. Godina, and J. C. O. Matias, “Digital Transformation and Knowledge Management in the Public Sector,” Sustainability, vol. 12, no. 14, p. 5824, Jul. 2020, doi: 10.3390/su12145824.
[13] S. Ariani and J. Dalle, “Effectiveness of Administrative Staff Working in the Study Program State Polytechnic Banjarmasin in Using Integrated Information System (SIMPADU),” J. Inf. Technol. Softw. Eng., vol. 09, Jan. 2019, doi: 10.35248/2165-7866.19.9.253.
[14] R. Hidayat, R. D. Agustin, L. A. Fitriyah, and N. Rahman, “Manajemen Layanan Asrama MAN 2 Jember (Studi Kasus: Peran Kepala Asrama Dalam Pengelolaan Layanan Asrama),” Lokawati J. Penelit. Manaj. Dan Inov. Ris., vol. 2, no. 1, pp. 223–237, 2024, doi: 10.61132/lokawati.v2i1.513.
[15] Dapodikdasmen, “Data Guru Kab. Jember - Dapodikdasmen.” Accessed: Jun. 30, 2024. [Online]. Available: https://dapo.kemdikbud.go.id/guru/2/052400
[16] I. N. Trisantosa, D. Kurniasih, and M. Hubeis, Pelayanan Publik Berbasis Digital. Deepublish, 2022.
[17] F. Fiantika et al., Metodologi Penelitian Kualitatif, Cet. 1. Sumatra Barat: PT. Global Eksekutif Teknologi, 2022.
[18] D. Assyakurrohim, D. Ikhram, R. A. Sirodj, and M. W. Afgani, “Metode Studi Kasus dalam Penelitian Kualitatif,” J. Pendidik. Sains Dan Komput., vol. 3, no. 01, pp. 1–9, Dec. 2022, doi: 10.47709/jpsk.v3i01.1951.
[19] A. F. Nasution, Metode Penelitian Kualitatif. Bandung: Harfa Creative, 2023. Accessed: Apr. 17, 2024. [Online]. Available: http://repository.uinsu.ac.id/19091/
[20] A. Cropley, Qualitative Research Methods: A Practice-Oriented Introduction. Editura Intaglio, 2023.
[21] M. B. Miles, A. M. Huberman, and J. Saldana, “Qualitative Data Analysis: A Sourcebook Methods.” Arizona State University, 2014.
[22] Z. Abdussamad, Buku Metode Penelitian Kualitatif, Cet. 1. Makasar: CV. Syakir Media Press, 2022. Accessed: Jun. 09, 2024. [Online]. Available: https://osf.io/juwxn
[23] I. Mergel, N. Edelmann, and N. Haug, “Defining digital transformation: Results from expert interviews,” Gov. Inf. Q., vol. 36, no. 4, p. 101385, Oct. 2019, doi: 10.1016/j.giq.2019.06.002.
[24] M. Brummer and H. Ueno, “Crisis and choice in digital transformation: COVID-19 and the punctuated politics of government DX in Japan,” Asia Pac. J. Public Adm., pp. 1–32, Jan. 2024, doi: 10.1080/23276665.2023.2282472.
[25] A. Rot, M. Sobińska, M. Hernes, and B. Franczyk, “Digital Transformation of Public Administration Through Blockchain Technology,” in Towards Industry 4.0 — Current Challenges in Information Systems, vol. 887, M. Hernes, A. Rot, and D. Jelonek, Eds., in Studies in Computational Intelligence, vol. 887. , Cham: Springer International Publishing, 2020, pp. 111–126. doi: 10.1007/978-3-030-40417-8_7.
[26] H. M. Al-Hattami, “Impact of AIS success on decision-making effectiveness among SMEs in less developed countries,” Inf. Technol. Dev., pp. 1–21, Jul. 2022, doi: 10.1080/02681102.2022.2073325.
[27] P. R. Kaondera, L. Chikazhe, T. F. Munyimi, and B. Nyagadza, “Buttressing customer relationship management through digital transformation: perspectives from zimbabwe’s commercial banks,” Cogent Soc. Sci., vol. 9, no. 1, p. 2191432, Dec. 2023, doi: 10.1080/23311886.2023.2191432.
[28] A. Ki-Yuan and E. Lobkova, “Digital Transformation of Public Adminstration: Assessment of the Effectiveness of Project Implementation,” Actual Dir. Sci. Res. XXI Century Theory Pract., vol. 10, no. 2, pp. 60–78, Jul. 2022, doi: 10.34220/2308-8877-2022-10-2-60-78.
[29] N. Raimo, I. De Turi, F. Albergo, and F. Vitolla, “The drivers of the digital transformation in the healthcare industry: An empirical analysis in Italian hospitals,” Technovation, vol. 121, p. 102558, Mar. 2023, doi: 10.1016/j.technovation.2022.102558.
[30] M. J. Ahn and Y.-C. Chen, “Digital transformation toward AI-augmented public administration: The perception of government employees and the willingness to use AI in government,” Gov. Inf. Q., vol. 39, no. 2, p. 101664, Apr. 2022, doi: 10.1016/j.giq.2021.101664.
[31] S. ElMassah and M. Mohieldin, “Digital transformation and localizing the Sustainable Development Goals (SDGs),” Ecol. Econ., vol. 169, p. 106490, Mar. 2020, doi: 10.1016/j.ecolecon.2019.106490.
[32] H. Simmonds, “An Ecosystem Governance Lens for Public Sector Digital Transformation: A New Zealand Case Study,” in Advances in E-Business Research, B. Barbosa, S. Filipe, and C. A. Santos, Eds., IGI Global, 2022, pp. 382–410. doi: 10.4018/978-1-7998-9008-9.ch018.
[33] S. Yıldırım and S. H. Bostancı, “The efficiency of e-government portal management from a citizen perspective: evidences from Turkey,” World J. Sci. Technol. Sustain. Dev., vol. 18, no. 3, pp. 259–273, Jul. 2021, doi: 10.1108/WJSTSD-04-2021-0049.
[34] H. Danaeefard, S. H. Kazemi, and M. Karimi, “Exploring the Challenges of Digital Transformation in the Iranian Public Sector: A Qualitative Study,” Public Organ. Rev., Jun. 2024, doi: 10.1007/s11115-024-00776-y.
[35] Venkatesh, Morris, Davis, and Davis, “User Acceptance of Information Technology: Toward a Unified View,” MIS Q., vol. 27, no. 3, p. 425, 2003, doi: 10.2307/30036540.
[36] P. Sitnikov, E. Dodonova, E. Dokov, A. Ivaschenko, and I. Efanov, “Digital Transformation of Public Service Delivery Processes in a Smart City,” in Intelligent Systems and Applications, vol. 296, K. Arai, Ed., in Lecture Notes in Networks and Systems, vol. 296. , Cham: Springer International Publishing, 2022, pp. 332–343. doi: 10.1007/978-3-030-82199-9_21.
[37] A. M. Wildhani, A. Nurmandi, Misran, and D. Subekti, “Application of SP4N-LAPOR to Improve the Quality of Public Services and Information (Case Study in Indonesia),” in HCI International 2023 Posters, vol. 1835, C. Stephanidis, M. Antona, S. Ntoa, and G. Salvendy, Eds., in Communications in Computer and Information Science, vol. 1835. , Cham: Springer Nature Switzerland, 2023, pp. 297–305. doi: 10.1007/978-3-031-36001-5_38.
[38] R. Angin and P. R. Adawiyah, “Population and Civil Registration Public Services Digital Transformation During the Covid-19 Pandemic,” J. Gov. Civ. Soc., vol. 7, no. 1, p. 140, May 2023, doi: 10.31000/jgcs.v7i1.7180.
[39] A. Mouissat and Dj. Benabou, “The impact of e-management on the effectiveness of the public service Case Study of National Social Security Fund for Workers, Saida Agency,” Finance Bus. Econ. Rev., vol. 6, no. 2, pp. 305–333, Jun. 2022, doi: 10.58205/fber.v6i2.1312.
[40] A. Ariesmansyah, Z. N. Azka, T. Yuliansyah, Y. D. Artini, and T. B. Prasetya, “How to improve public administration services in digital world: What evidences say,” Int. J. Soc. Sci., vol. 5, no. 3, pp. 202–210, Aug. 2022, doi: 10.21744/ijss.v5n3.1934.
[41] N. Pasenko, “Current Trends in Digital Transformation of Public Administration,” Sci. Bull. Mukachevo State Univ. Ser. “Economics,” vol. 9, no. 2, Jun. 2022, doi: 10.52566/10.52566/msu-econ.9(2).2022.46-51.
[42] G. A. Chmut, “Digital transformation of public administration at the present stage,” Vestn. Univ., vol. 1, no. 12, pp. 30–36, Feb. 2023, doi: 10.26425/1816-4277-2022-12-30-36. DOI: https://doi.org/10.22146/ijccs.98298
Article Metrics
Abstract views : 893
| 
views : 436
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 IJCCS (Indonesian Journal of Computing and Cybernetics Systems)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
View My Stats1