Investigating the Impacts of Customer Satisfaction on Firm Performance

Lianny Leo; Lindawati Gani; Johnny Jermias

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About The Authors

Lianny Leo
* Corresponding Author
Faculty of Economics, University of Indonesia
Indonesia

Lindawati Gani
Faculty of Economics, University of Indonesia
Indonesia

Johnny Jermias
Faculty of Business Administration Simon Fraser University, Burnaby, British Columbia
Canada

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Gadjah Mada International Journal of Business
Master in Management | Faculty of Economics Business | Universitas Gadjah Mada
Jl. Teknika Utara No. 1 Yogyakarta 55281 Indonesia | Phone: +62 274 511036 | Fax: +62 274 511035

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