MODEL KONSEPTUAL PENINGKATAN KUALITAS LAYANAN INDUSTRI PARIWISATA DI JAWA TENGAH MENGGUNAKAN TOURSERVQUAL
Novi Marlyana(1*), Nuzulia Khoiriyah(2)
(1) 
(2) 
(*) Corresponding Author
Abstract
Keywords
Full Text:
PDFReferences
[ 1. ] Atilgan, E., S. Akinci, S. Aksoy, 2003, Mapping Service Quality in Tourism Industry, Managing Service Quality, Vol. 13 Number 5, Emerald, p. 412-422
[ 2. ] Caro, L.M., J.A.M. Garcia, 2008, Developing a multidimensional and hierarchical service quality model for travel agency industry, Tourism Management 29, p. 706-720.
[ 3. ] Crouch, G.I., 2007, Modelling destination competitiveness: a survey and analysis of the impact of competitiveness attributes, National Library of Australia Cataloguing in Publication Data.
[ 4. ] Eraqi, M. I., 2006, Tourism Service Quality (Tourservqual) in Egypt: The Viewpoints of External and Internal Customers, Benchmarking : An International Journal, Emerald Vol. 13 No. 4 pp. 469 – 492.
[ 5. ] Haghkhah, A.,M. Nosratpour, A. Ebrahimpour, A. B. Abd Hamid, 2011, The Impact Of Service Quality On Tourism Industry, 2nd International Conference on Business and Economic Research Proceeding.
[ 6. ] Ho, C., Y. Lee, 2007, The development of an e-travel service quality scale, Tourism Management (28), p. 1434-1449.
[ 7. ] Hung-Chih Yu, A., D. Morais, G. Chick, 2005, Service Quality in Tourism: A case study of the 2001 study tour of Taiwan, Proceedings of the 2005 Northeastern Recreation Research Symposium.
[ 8. ] Kangogo, E. J., Musiega, J. Manyasi, 2013, Effect Of Customer Satisfaction On Performance Of The Hotel Industry In The Western Tourism, European Journal Of Business and Management Vol. 5 No. 14 pp 87 – 99.
[ 9. ] Liangi, S. N., D. Susanto, 2010, Analisa Pengaruh Kepuasan atas Atribut Destinasi Wisata Rohani Terhadap Re-Visiting Commitment Pengunjung di Pertapaan Putri Karmel Tumpang Malang, Tugas Akhir, Universitas Kristen Petra, Surabaya.
[ 10. ] Martin-Cejas, R.R., 2006, Tourism Service Quality Begins at the Airport, Tourism Management 27, Elsevier, p. 874-877.
[ 11. ] Moon, K.S., M. Kim, Y.J. Ko, D.P. Connaughton, J.H. Lee, 2011, The Influence of Consumer’s Event Quality Perception on Destination Image, Managing Service Quality, Vol. 21 Number 3, Emerald, p. 287-303.
[ 12. ] Narayan, B., C. Rajendran, L.P. Sai, 2008, Scales to measure and benchmark service quality in tourism industry: A second order factor approach, Benchmarking: An International Journal vol 15 no 4, pp 469-493.
[ 13. ] Parasuraman, V.A. Zeithaml, L. Berry, 1990, Delivering Quality Service – Balancing Customer Perceptions and Expectations, New York: The Free Press.
[ 14. ] Prabaharan, B., A. Arulraj, V. Rajagopal, 2008, Service Quality on Tourism: Application of Structural Equation Modelling, Conference on Tourism in India – Challenges Ahead.
[ 15. ] Sulistiyani, E., 2010, Membangun Loyalitas Wisatawan Melalui Peningkatan Kualitas Objek Wisata, Promosi Kepuasan Wisatawan di Kawasan Wisata Tawangmangu Karanganyar, Jurnal Pengembangan Humaniora Vol 10. No. 3.
[ 16. ] Tsaur, S., Y. Lin, 2004, Promoting service quality in tourist hotels: the role of HRM practices and service behavior, Tourism Management (25), p. 471-481.
[ 17. ] WTO, 2003, Quality standards, WTO Tourism Quality, World Tourism Organisation, available at: www.world-tourism.org.
[ 18. ] Zhang, J., 2009, An Investigation into the Guests’ Perceived Service Quality of the Bed and Breakfast and Guest House Market Industry in the Nelson Mandela Bay Area, Dissertation, Nelson Mandela Metropolitan University.
[ 19. ] http://www.antarajateng.com/detail/index.php?id=73597#.UWHsTa6X9bw diakses 8 April 2013.
DOI: https://doi.org/10.22146/kawistara.7587
Article Metrics
Abstract views : 3509 | views : 6791Refbacks
- There are currently no refbacks.
Copyright (c) 2015 Jurnal Kawistara
Jurnal Kawistara is published by the Graduate School, Universitas Gadjah Mada.