Prosedur Pelayanan Tiket Pesawat Domestik Garuda Indonesia Di Pt. Dymens Travel Bureau

https://doi.org/10.22146/jpt.30155

Elisa Dwi Rohani(1*), Reza Destiani(2)

(1) Diploma Kepariwisataan, Sekolah Vokasi, Universitas Gadjah Mada
(2) Universitas Gadjah Mada
(*) Corresponding Author

Abstract


Garuda Indonesia as national airlines in Indonesia have integrated reservation system. PT. Dymens Travel Bureau, as travel agent which provides Garuda Indonesia’s ticket sales as their main product, implemented this system. This reservation system have some steps that must be done correctly. Besides the system itself, agent must provide equipment such as computers with stable internet connection, staff with high computer and airlines sytem literacy. The aim of this paper is to analyse Garuda Indonesia’s online system ticket reservation at PT. Dymens Travel Bureau. Reservation system is complex thus need higher competency in system literacy to operates it. This research used descriptive qualitative method to exlpain steps of reservation in Garuda Indonesia’s System. This system generates Passenger Name Record (PNR) with passenger information inculidng name, flight schedule, route, class of flight, ticket number, time limit, and booking code. This reseach aslo found some non technical problem in reservation system due lack of competency of staff and unstable internet connection.

Keywords


Travel Agent; Airlines Reservation System; Garuda Indonesia; Reservation Procedures, Reservation Staff

Full Text:

PDF


References

Darsono, Rahma. 2004. Tarif Dokumen Pasasi. Jakarta : Alfabeta.

Damardjati, R.S. 2001. Istilah–Istilah Dunia Pariwisata. Jakarta : Pradya Paramita.

Sanulata, Z.S.A. 1994. Tarif dan Dokumen Pasasi (Ticketing). Jakarta: Gramedia.

Kusmayadi,dkk. 2000. Metode Penelitian Dalam Kepariwisataan. Jakarta : PT. Gramedia Pustaka Utama.

Sugiarto, Endar. 1996. Psikologi Pelayanan Dalam Industri Jasa. Jakarta: PT. Gramedia Pustaka Utama.



DOI: https://doi.org/10.22146/jpt.30155

Article Metrics

Abstract views : 2456 | views : 21985

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Elisa Dwi Rohani, Reza Destiani

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Jurnal Pariwisata Terapan is published by Sekolah Vokasi, Universitas Gadjah Mada, Indonesia with registered number ISSN 2580-1031 (Print) and ISSN 2580-104x (Online). This website is licensed under a Creative Commons Attribute-ShareAlike 4.0 International License. Built on the Public Knowledge Project's OJS 2.4.8.1.


free
hit counter View My Stats =======