PENGUKURAN INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN

Abstract

Background and Method: This research measured Society
Satisfaction Index (SSI) toward health service at Achmad
Mochtar Hospital West Sumatera. Society Satisfaction Index
(SSI) is one of indicators for measuring public service provided
by govermental institution for society. This is stipulated in the
decesion of Minister for Empowering State apporatus Number
No. 25/2004 on General Guide for Society Satisfaction Index
at Service Unit of Goverment Institution.
Result and Conclusion: The result of measuring SSI at
Achmad Mochtar Hospital showed; (1) in general, service given
to society has been good, except for aspects; officers discipline
in serving, the speed of service, the certanty of service cost
and service schedule, (2) from service side, service at inhospital
stay is better that service at out-hospital stay and
emergency service, (3) the difference in service occured
according to service unit and three best service based on SSI
were in the unit of modwifery, sex/skin and THT. Based on this
finding, goverment and hospital can improve health service.
Keywords: society satisfaction index, helath service, public
service