IMPLEMENTASI PROGRAM PELAYANAN ADMINISTRASI TERPADU RUMAH SAKIT

Abstract

Background: Integreated-administration service program in
the hospital (PPATRS) has an important role for PT Askes
(Persero) in optimizing costumer satisfaction. Integreated-administration
service program in the hospital (PPATRS) is applied
in the hospital Askes Center. Based on a PPATRS survey
done in Askes Center in Dr. Suradji Tirtonegoro Hospital in
Klaten, it is known that the service is not in a good order, lack
of management, improper waiting room, and long and complicated
service.
Objectives: The objective of this research is to understand
the implementation of PPATRS in Dr. Suradji Tirtonegoro Hospital
Klaten.
Method: This is a descriptive qualitative research, done in
Askes Center of Dr. Suradji Tirtonegoro Klaten. The data was
collected by interviewing; the subject of the research was
Askes Center Coordinator, Hospital Control Team Leader, and
Askes Participants by using guided questions.
Result: The result of the research shows that the PPATRS
has been implementing in Dr. Suradji Tirtonegoro Klaten based
on Standard Operational Procedures as written down on The
Guideline of Health Service Administration Askes Sosial, but
there are some standard items that haven’t been implemented,
such as physical standard, human resources, service flow
mechanism, and control towards in-patients of Askes participants.
Conclusion: Integreated-administration service program in
the hospital (PPATRS) in Askes Center of Dr. Suradji Tirtonegoro
Klaten has been implemented but still below the existing standard
so that needed to be improved and re-managed especially
for physical standard, human resource, service flow
mechanism, and control towards in-patients of Askes participants.
Keywords: implementation, PPATRS, Askes Center