Analisis Program Telekolekting di BPJS Kesehatan KC Muara Bungo Tahun 2022

Abstract

Latar Belakang: Kolektibilitas iuran peserta segmen PBPU dan BP di BPJS Kesehatan KC Muara Bungo adalah 67,44% yang merupakan kolektibilitas terendah dibanding segmen lain. Telekolekting merupakan salah satu program yang bertujuan untuk memberikan informasi tagihan iuran kepada peserta PBPU menunggak via telepon. Dengan telekolekting diharapkan peningkatan kolektibilitas iuran peserta PBPU. Tujuan: Penelitian ini bertujuan untuk mengeksplorasi pelaksanaan program telekolekting sebagai upaya peningkatan kolektibilitas iuran peserta PBPU di BPJS Kesehatan KC Muara Bungo. Metode: Penelitian ini merupakan penelitian deskriptif kualitatif. Peneliti menggunakan purposive sampling dengan subjek penelitian berjumlah 12 orang. Pengumpulan data dilakukan dengan wawancara mendalam dan telaah dokumen. Hasil: Prosedur telekolekting dimulai dari tahap persiapan, aktivitas telekolekting, monitoring dan evaluasi. Monitoring masih belum optimal dilaksanakan. Kendala pelaksanaan telekolekting terdiri dari kendala SDM, kendala sarana prasarana, kendala aplikasi, kendala data dan kendala peserta. Beberapa PTT telekolekting belum mendapatkan pelatihan dasar telekolekting, penempatan ruangan yang masih belum sesuai memerlukan perhatian dari KC Muara Bungo. Kolektibilitas Iuran KC Muara Bungo mengalami peningkatan setelah dilaksanakan telekolekting oleh PTT telekolekting. Kesimpulan: Terdapat peningkatan kolektibilitas iuran sejak dilakukan telekolekting oleh PTT telekolekting  BPJS Kesehatan KC Muara Bungo namun perlu dilakukan monitoring secara konsisten dan peningkatan kompetensi PTT telekolekting agar program telekolekting lebih optimal.

ABSTRACT

Background: The collectibility of contributions for PBPU and BP segment participants in BPJS Kesehatan KC Muara Bungo is 67.44%, which is the lowest collectibility compared to other segments. Telecollective is one of the programs that aims to provide information on contribution bills to PBPU participants in arrears via telephone.  With telecollective, it is expected to increase the collectibility of pbpu participants' dues.  Objective: This study aims to explore the implementation of the telecollecting program as an effort to increase the collectibility of PBPU participants' contributions at BPJS Kesehatan KC Muara Bungo.  Methods: This study is a qualitative descriptive study. Researchers used purposive sampling with 12 study subjects. Data collection was carried out by in-depth interviews and document reviews.  Results: Prosedur telecollecting starts from the preparation stage, telecollecting activities, monitoring and evaluation. Monitoring is still not optimally implemented. The obstacles to the implementation of telecollecting consist of HR constraints, infrastructure constraints, application constraints, data constraints and participant constraints. Some telecollecing PTTs have not received basic telecollecting training, the placement of rooms that are still not suitable requires attention from KC Muara Bungo. The collectibility of Muara Bungo KC dues has increased after being carried out telecollecting by PTT telecollecting. Conclusion: There has been an increase in the collectibility of contributions since telecollecting was carried out by PTT telecollecting BPJS Kesehatan KC Muara Bungo but it is necessary to monitor consistently and improve the competence of telecollecting PTT so that the telecollectic program is more optimal.