UNDERLYING FACTORS OF ATTITUDE AND INTENTION TOWARDS KNOWLEDGE SHARING AMONG EMPLOYEES: THE CASE OF THE HOTEL BUSINESS IN AMBON, INDONESIA
https://doi.org/10.22146/jieb.23178 Join Rachel Luturmas(1*), Nurul Indarti(2)
(1) Politeknik Negeri Ambon, Indonesia
(2) Faculty of Economics and Business, Universitas Gadjah Mada, Indonesia
(*) Corresponding Author
Abstract
Studies into knowledge sharings’ attitudes and intentions, in the context of the hotel industry, have received relatively little attention. This current study is intended to fill that void and contribute to the existing discussion of knowledge sharing studies of hotel businesses. The main objective of the current study is to examine: 1) the effect of extrinsic motivation, absorptive capacity, channel richness and sense of self-worth on people’s attitude towards knowledge sharing, and 2) the effect of people’s attitudes towards knowledge sharing and the intention to share knowledge. The study mainly uses the Theory of Reasoned Action (TRA) as the point of departure to understand the attitude and intention of knowledge sharing. It also proposes six hypotheses. We conducted a survey among 300 employees from various hotels in the city of Ambon, Indonesia. The data are tested using Structural Equation Modelling (SEM) techniques. The findings substantiate theoretical discussions and previous studies. The extrinsic motivation, absorptive capacity, and in-role behaviour have a positive effect on the attitude towards sharing knowledge. In addition, the attitude to knowledge sharing has a positive influence on the intention to share knowledge. Meanwhile, the effect of channel richness and the sense of self-worth on the attitude to knowledge sharing are not supported. The study also provides suggestions for hotel businesses to offer extrinsic rewards and improve their employees’ skills in order to enhance the employees’ absorptive capacities.
Keywords
Full Text:
PDFReferences
Argote, L., and P. Ingram, 2001. ‘Knowledge Transfer: A Basis for Competitive Advan-tage in Firms’. Organizational Behavior and Human Decision Processes, 82 (1), 150-169.
Bock, G. W., and Y. G. Kim, 2002. ‘Breaking The Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Shar¬ing’, Information Resources Management Journal, 15 (2), 14-21.
Bock, G. W., R. W. Zmud, Y. G Kim, and J. N., Lee. 2005. ‘Behavioral Intention Formation in the Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate’. MIS Quartely, 29 (1), 87-111.
Brotherton, B. 1999. ‘Towards a Definitive View of the Nature of Hospitality and Hospitality Management’. International Journal of Contemporary Hospitality Management, 11 (4), 165–173.
Burgess, D. 2005. ‘What Motivates Employee to Transfer Knowledge Outside Their Work Unit?’ Journal of Business Communication, 42 (4), 324-348.
Burns, R. B. 1979. The Self Concept in Theory, Measurement, Development, and Behavior. London: Wesley Longman Ltd.
Cabrera, E. F., and A. Cabrera, 2005. ‘Fostering Knowledge Sharing Through People Management Practices’. International Jour¬nal of Human Resources Management, 16 (5), 720-735.
Cohen, W. M., and D. A. Levinthal, 1990, ‘Absorptive Capacity: A New Perspective on Leaming and Innovation’. Administrative Science Quarterly, 35 (1), 128- 152.
Cooper, R. D., and P. S. Schindler, 2011. Business Research Methods. 8th ed., New York: McGraw-Hill.
Cummings, J. N. 2004. ‘Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization’. Management Science, 50 (3), 352-364.
Davis, F. D, R. P. Bagozzi, and P. R. Warshaw, 1989. ‘User Acceptance of Technology: A Comparison of Two Theoretical Models’. Management Journal of Management Studies 47 (1), 27-54.
Fishbein, M., and I. Ajzen, 1975. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. California: Addison-Wesley.
Galia, F. 2006. ‘An Invisible Frontier? Intrinsic-Extrinsic Motivations and Knowledge Sharing in Firms’. Workshop on Motivation Foundations of Knowledge Sharing, Copenhagen.
Gross, N., W. S. Mason, and A. W. McEachern. 1958. Exploration in Role Analysis: Studies of The School Superintendency Role, New York: Wiley.
Hair, J.F. Jr., R. E. Anderson, R. L. Tatham, W. C. Black, and B. J. Babin, 2010. Multivariate Data Analysis: A Global Pers¬pective, 7thedition, New Jersey: Prentice-Hall.
Hallin, C. A., and E. Marnburg, 2006. ‘Knowledge Management in The Hospitality Industry: A Review of Empirical Research’, Tourism Management, 29 (2), 366-381.
Hartono, J., 2007. Sistem Informasi Keperila-kuan. Yogyakarta: Penerbit Andi.
Hsu, C. L., and J. C. C. Lin, 2008. ‘Acceptance of Blog Usages: The Roles of Technology Acceptance, Social Influence and Know¬ledge Sharing Motivation’. Information and Management, 45 (1), 65-74.
Hu, M. L. M., J. Horng, dan Y. C. Sun, 2009, ‘Hospitality Teams: Knowledge Sharing and Service Innovation Performance’, Tourism Management, 30 (1), 41-50.
Indonesia Statistic Bureau (Badan Pusat Statistik). Provinsi Maluku. 2016.
Ismail, W. K. W., K. M. Nor, and T. Marjani, 2009. ‘The Role of Knowledge Sharing Practice in Enhancing Project Success’. Journal Contemporary Research in Busi-ness, 1 (7): 34-52.
Kinch, J. W. 1973. Social Psychology. San Fransisco: McGraw-Hill.
Korzaan, M. L. 2003. ‘Going with the Flow: Predicting Online Purchase Intentions’, Journal of Computer Information Systems, 43 (4), 25-31.
Kruglanski, A. W. 1978. “Endogenous Attribution and Intrinsic Motivation”. In Greene, D. (Ed ). Hillsdale, NJ: Lawrence Erlbaum.
Kwok, S. H., and S. Gao, 2005. ‘Attitudes Towards Knowledge Sharing Behavior’, Journal of Computer System, 46 (2), 45-51.
Liebowitz, J. 2003. ‘A Knowledge Management Strategy for the Jason Organization: A Case Study’, Journal of Computer Information Systems, 44 (2), 1-5.
Lin, H. F. 2007. ‘Effects of Extrinsic and Intrinsic Motivation on Employee Knowledge Sharing Intentions’, Journal of Information Science, 33 (2), 135-149.
Liao, C., H. N. Lin, and Y. P. Liu, 2010. ‘Predicting The Use of Pirated Software: A Contingency Model Integrating Perceived Risk with The Theory of Planned Behavior’, Journal of Business Ethics, 91 (2), 237-252.
Lovelock, C. H. 1983. ‘Classifying Services to Gain Strategic Marketing Insights’, Journal of Marketing, 47 (Juli): 9-20.
Media Indonesia. 2009.
http://www.mediaindonesia.com/mediatravelista/index.php/read/2009/11/27/107/1/Maluku-Rintis-Desa-Wisata diakses tanggal 20 Maret 2014.
Morrison, E. W. 1994. ‘Role Definitions and Organizational Citizenship Behavior: The Importance of The Employee’s Pers-pective’. Academy of Management Journal, 37 (6), 1543-1567.
Murray, S. R., and J. Peyrefitte. 2007. ‘Knowledge Type and Communication Media Choice in The Knowledge Transfer Process’. Journal of Managerial Issues, 19 (1), 111-133.
Nooteboom, B. 2000. ‘Learning by Interaction: Absorptive Capacity, Cognitive Distance and Governance’, Journal of Management and Governance, 4 (1): 69-92.
O’Dell, C., and C. J. Grayson, 1998. ‘If Only We Knew What We Know: Identification and Transfer of Internal Best Practice’. California Management Review, 40 (3), 154-174.
Ramayah, T., A. M. Nasurdin, M. N. Noor, and Q. B. Sin, 2004. ‘The Relationships Between Belief, Attitude, Subjective Norm, and Behavior Towards Infant Food Formula Selection: The Views of The Malaysian Mothers. Gadjah Mada International Journal of Business, 63 (3), 405-418.
Ruggles, R. 1998. ‘The State of The Nation: Knowledge Management in Practice’, California Management Review, 40 (3): 80-89.
Robertson, M., J. Swan, and S. Newell, 1996. ‘The Role of Networks in the Diffusion of Technological Innovation’, Journal of Management Studies, 33 (3), 335-361.
Ryan, R. M., and E. L. Deci. 2000. ‘Intrinsic and Extrinsic Motivation: Classics Definition and New Directions’. Contemporary Educational Psychology, 25 (1), 54-67.
Ryu S., S. H. Ho, and I. Han, 2003. ‘Knowledge Sharing Behavior of Physicians in Hospitals’, Expert Systems with Applications, 25 (1), 113-122.
Szulanski, G. 1995. ‘Unpacking Stickiness: An Empirical Investigation of the Barriers to Transfer Best Practice Inside the Firm’, Academy of Management Proceedings, 1, 437-441.
Teh, P-L., and C. C. Yong, 2011. ‘Knowledge Sharing in IS Personel: Organizational Behavior’s Perspective’, Journal of Computer Information System, 51 (4), 11-21.
Vallerand, R. J., and R. Bissonnette, 1992. ‘Intrinsic, Extrinsic and A Motivational Styles as Predictors of Behavior: A Prospective Study’, Journal of Personality, 60 (3), 599-620.
Van Dyne, L., and J. A. LePine, 1994. ‘Helping and Voice Extra-Role Behaviors: Evidence of Construct and Predictive Validity’, Academy of Management Journal, 41 (1), 108-119.
Wasko, M. M., and S. Faraj, 2005. ‘Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice’. MIS Quarterly, 29 (1), 35-57.
Wu, W. Y., and B. M. Sukoco, 2010. ‘Why should I share? Examining consumers’ motives and trust on knowledge sharing’. Journal of Computer Information System, 50 (4), 11-19.
Zahra, S. A., and G. George, 2002. ‘Absorptive Capacity: A Review, Reconcep-tualization, and Extension’. Academy of Management Review, 27 (2), 185-203.
Zeithaml, V. A., and M. J. Bitner, 2003. “Service Marketing: Integrating Customer Focus Across The Firm”. International Edition. New York: McGraw-Hill Companies. Inc.
DOI: https://doi.org/10.22146/jieb.23178
Article Metrics
Abstract views : 4459
| 
views : 3495
Refbacks
- There are currently no refbacks.
Copyright (c) 2017 Journal of Indonesian Economy and Business
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
| Journal of Indonesian Economy and Business |
| The Journal of Indonesian Economy and Business (print ISSN 2085-8272; online ISSN 2338-5847) is published by the Faculty of Economics and Business Universitas Gadjah Mada, Indonesia. The content of this website is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License |
| © 2019 Journal of Indonesian Economy and Business | Visitor Statistics |