PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI PERPUSTAKAAN STIKES 'AISYIYAH YOGYAKARTA

Abstract

The student's perception to the circulation service is the background of the study "The Students Perception to the Circulation Service Quality in the Library of Aisyiyah Institute for Health Science Yogyakarta". The purpose of this study is to know how is the student perception corresponding the circulation service in the Library of 'Aisyiyah Institute for Health Science Yogyakarta. The type of the study is a descriptive research with the students as a subject and their perception to the circulation service in the library of `Aisyiyah Institute for Health Science Yogyakarta as an object. The sampling was taken 10% of the total population, 881 students. So 88 students as respondent. The variable of the research is only one. Measuring the perception is based on 5 SERVQUAL Dymention: tangibles, reliability, responsiveness. assurance, and emphaty. The method and technique of the data collection are library research as well as field research consisting of documentation and questionnaire. The data were analysed by using a quantitative descriptive approach. Measuring the perception is based on the likert scale (1-5). then the interpretation of the result perception uses the terms: very good, good, enough, bad or very bad. The result of the study indicates that the students perception were good for the circulation service quality in the library of Aisyiyah Institute for Health Science Yogyakarta with the average value 3,6 or 71%. This number is classified as good. Based on the result, the Library of `Aisyiyah Institute for Health Science Yogyakarta is suggested to increase its service quality. The students are also hoped to be involued in giving input and advice regarding the development of the service. Key words : student perception, circulation service quality