Kepuasan Pemustaka Terhadap Fasilitas Perpustakaan di Fakultas Psikologi Universitas Gadjah Mada

Abstract

This study aims to determine the characteristics and level of user satisfaction on the facilities available at the library of the Faculty of Psychology UGM. This descriptive quantitative study,  population are users of the library at the Faculty of Psychology of the period from August to October 2016 with a sample of 174 people. Methods of data collection using a questionnaire, to determine the characteristics and user satisfaction of the library facilities at the Faculty of Psychology. Characteristic variables include: gender, study program, as well as the number of semesters that are taken when shooting data. Variable library user satisfaction focused on the following five indicators: collection, services, information technology, human resources, and infrastructure. Measurement of each indicator by using univariate analysis. The results show that: (1) Characteristics of the higher percentage of women (79.88%) than men (20.12%), undergraduate student of the highest percentage (64.94%) among other courses, and most of them (53.44%) has been studied in the range 1-4 semester. (2) User satisfaction on the facilities available at the library of the Faculty of Psychology UGM grade average score of 74.38% is included in the category of very satisfactory.