Evaluasi Peraturan Pelayanan Perpustakaan di Perpustakaan Fakultas Ekonomika dan Bisnis UGM

Abstract

Purpose –The purpose of this study was to identify the reasons for due date book returns, borrowers' attitude when exposed to fines, library efforts to minimize fines and evaluate the effectiveness of fines in the library. Design/methodology/approach – This study used descriptive quantitative and qualitative approach. It was conducted at the Library of the Faculty of Economics and Business, Universitas Gadjah Mada. Samples were purposively selected, involving undergraduate and postgraduate students batch 2011, 2012 and 2013 that never got fines and were still active. Findings – Borrowers had some reasons for overdue book returns, such as they forgot renewing the book, the book was booked by another user, they forgot the due date, they had no class to attend, had not finished reading, borrowed in short period of time, as well as other reasons, such as illness, a friend borrowed the book. So the term of the loan for 5 days was considered insufficient for them to read the books. Borrowers had to pay fines directly. If they were not yet able to pay the fines then they would not borrow books. Borrowers knew that overdue books would put other users at a disadvantage. Most of borrowers considered the fine to pay as much as Rp5,000.00 /day/book was high. But a few regarded it low. Borrowers considered that blocking the system was not effective for those who were late paying fines. The most effective effort that could be done in order that the borrower returned the books on time was providing online renewal system.