* Corresponding Author
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS PELANGGAN PADA BELANJA ONLINE
https://doi.org/10.22146/abis.v1i3.59381 Yan Mayasari Puspita Ratih(1*)
(1) Maksi FEB UGM
(*) Corresponding Author
Abstract
Keywords
Full Text:
PDFReferences
Ajzen, I. dan Madden, T.J. 1986. Prediction of Goal-DirectedBehavior: Attitudes, Intentions, And Perceived Behavioral Control. Journalof Experimental Social Phsycology, 22, 453-474.Anderson, R.E. dan Srinivasan, S.S. 2003. E-satisfaction and E-loyalty: A Contingency Framework. Psychology and Marketing, 20(2), 123-138.Atchariyachanvanich, K., Okada, H., dan Sonehara, N. 2006. What Keeps Online Customers Repurchasing through the Internet?. ACM SIGecom Exchanges, 6(2), 47-57.Bhattacherjee, A. 2001.Understanding InformationSystems Continuance: An Expectation-Confirmation Mode. MIS Quarterly, 23(3), 351-370.Brown, I. dan Jayakody, R. 2008. B2C e-Commerce Success: a Test and Validation of a Revised Conceptual Model.The Electronic Journal11Information SystemsEvaluation, 11(3), 167-184.Castaneda, J.A., Rodriguez, M. A. dan Luque, T. 2009. Attitudes Hierarchy of Effects in Online User Behavior. Online Information Review, 33(1), 7-21.Celuch, K., Goodwin, S. dan Taylor, S. 2007. Understanding Small Scale Industrial User Internet Purchase and Information Management Intentions: A Test of Two Attitude Models.Industrial MarketingManagement, 36(1), 109-20.Chang, H.H. dan Wang, H. 2011. The Moderating Effect of Customer Perceived Value on Online Shopping Behavior. Online Information Review, 35(3), 333-359.Chen, Y-Y., Huang, H-L., Hsu, Y-C., Tseng, H-C., Lee, Y-C.2010. Confirmation of Expectations and Satisfaction with the Internet Shopping: The Role of Internet Self-efficacy. Computer and Information Science, 3(3), 14-22.Cyr, D., Hassanein, K., Head, M. dan Ivanov, A. 2007. The Role ofSocial Presence in Establishing Loyalty in e-Service Environments,” Interacting with Computers 19 (1), 43-56.Cyr, D. 2008. Modeling Web Site Design Across Cultures:Relationships To Trust, Satisfaction, and E-Loyalty. Journal of Management Information Systems, 24(4), 47-72.Davis, F.D. 1989. PerceivedUsefulness, Perceived Ease ofUse and User Acceptance ofInformation Technology. MISQuarterly, 13(3), 318-340.Davis, F.D., Bagozzi, R.P. dan Warshaw, P.R. 1989. User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Sciences, 35(8), 982-1003.DeLone, W.H., dan McLean, E.R. 1992. Information Systems Success: The Quest For TheDependent Variable.Information Systems Research, 3(1), 60-95.DeLone, W.H., dan McLean, E.R. 2003. The DeLone andMcLean model of information systems success: A ten-year update. Journal ofManagement Information Systems, 19(4), 9-30.12Enrique, B.A., Carla, R.M., Joaquin, A.M. And Silvia, S.B. 2008.Influence Of OnlineShopping InformationDependency And Innovativeness On Internet Shopping Adoption. Online Information Review, 32(5), 648-667.Flavian, C. dan Guinaliu, M. 2006. Consumer Trust, Perceived Security And Privacy Policy: Three Basic Elements of Loyalty to a Web Site. Industrial Management & Data Systems, 106(5), 601-20.Gefen, D., Karahanna, E. dan Straub, D.W. 2003. Trust and TAM in online shopping: anintegrated model. MIS Quarterly, 27(1), 51-90.Ghalandari, K. 2013. The Effect of Service Quality on CustomerPerceived Value and Customer Satisfaction as Factors Influencing Creationof Word of Mouth Communications in Iran. Journal of Basic and Applied Scientific Research, 3(4), 305-312.Ghozali, Imam, 2006. Structural Equation Modeling, Metode Alternatif dengan PartialLeast Square. Semarang,Indonesia: Badan PenerbitUniversitas Diponegoro,.Guo, X., Ling, K.C., and Liu, M. 2012. Evaluating FactorsInfluencing Consumer Satisfaction towards Online Shopping in China. Asian Social Science, 8 (13).Hair, J.F., Anderson, R.L. danTatham, W.C. 1998. Multivariate Data Analysis with Reading, Prentice-Hall, Upper Saddle River, NJ.Hong, S.J., Thong, J.Y.L. dan Tam, K.Y. 2006. UnderstandingContinued Information Technology Usage Behavior: A Comparison of Three Models In The Context Of Mobile Internet. Decision Support Systems, 42(3),1819-1834.Jogiyanto, H.M. 2004. Metodologi Penelitian Bisnis: Salah Kaprah dan Pengalaman-pengalaman. Yogyakarta, Indonesia: BPFE UGM.Jogiyanto, H.M. 2007. SistemInformasi Keperilakuan.Yogyakarta, Indonesia: Andi.Jogiyanto, H.M. 2008. Metodologi Penelitian Sistem Informasi. Yogyakarta, Indonesia: Andi.13Khalifa, M. dan Limayem, M. 2003. Drivers of internet shopping. Communications of the ACM, 46(12), 233-239.Lee, G.G. dan Lin, H.F. 2005. Customer Perceptions of E-Service Quality in OnlineShopping. International Journal of Retail andDistribution Management, 33(2), 161-76.Lien, C-H., Wen, M-J. dan Wu, C-C.2011. Investigating the Relationships among E-Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions in Taiwanese Online Shopping. Asia Pacific Management Review, 16(3), 211-223.Liao, C., Palvia, P. dan Chen, J.L.2009. InformationTechnology Adoption Behavior Life Cycle: Toward A Technology Continuance Theory. International Journal of Information Management, 29, 309-320.Lin, G.T.R dan Sun, C-C. 2009.Factors Influencing Satisfaction and Loyalty InOnline Shopping: An Integrated Model. Online Information Review, 33(3), 458-475.Liu, X., He, M., Gao, F., dan Xie, P. 2008. An Empirical Study of Online Shopping Customer Satisfaction In China: AHolistic Perspective. International Journal ofRetail & Distribution Management, 36(11), 919-940.Oliver, R.L. 1980. A Cognitive Model of The Antecedentsand Consequences ofSatisfaction Decisions.Journal of MarketingResearch, 17(4), 460-9.Overby, J.W. dan Lee, E.J. 2006. The Effects of Utilitarian And Hedonic Online ShoppingValue on Consumer Preference and Intentions.Journal of BusinessResearch, 59(10), 1160-1166.Palmer, J., Bailey, J. P., dan Faraj, S.2000. The Role ofIntermediaries In The Development of Trust on theWww: The Use and Prominence of Trusted ThirdParties and PrivacyStatements. Journal ofComputer Mediated Communication, 5(3).Rowley, J. 2006. An Analysis of TheE-Service Literature:Towards A Research Agenda.14Internet Research, 16(3), 339-59.Santos, J. 2003. E-Service Quality: A Model of Virtual ServiceQuality Dimensions. Managing Service Quality, 13(3), 233-46.Shih, H.P. 2004. An Empirical Studyon Predicting UserAcceptance of E-ShoppingOn The Web. Information &Management, 40(3), 351-68.Rowley, J. 1996. Retailing and Shopping on The Internet. International Journal ofRetail & Distribution Management, 24(3), 81-9.Su, K-W., Hsu, M-H., dan Wang, J-W. 2009. Exploring the Online Shopping, the Role ofPrior experience. International Multiconferece of Engineers and Computer Scientist. 11.Teo, T.S.H. 2006. To Buy or Not to Buy Online: Adopters and Non-Adopters of OnlineShopping in Singapore. Behaviour & Information Technology, 25(6), 497-509.Terblanche, N.S. dan Boshoff, C.2010. Quality, Value, Satisfaction and Loyalty Amongst Race Groups: AStudy of Customers in the South African Fast FoodIndustry. South AfricanJournal of BusinessManagement, 41(1), 1-9.
DOI: https://doi.org/10.22146/abis.v1i3.59381
Article Metrics
Abstract views : 1793
| 
views : 2824
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 4.0 International License.
______________________________________________________________________________________________________
2302 - 1500